Barriers for Social Inclusion in Online Software Engineering Communities -- A Study of Offensive Language Use in Gitter Projects
Abstract
Social inclusion is a fundamental feature of thriving societies. This paper first investigates barriers for social inclusion in online Software Engineering (SE) communities, by identifying a set of 11 attributes and organising them as a taxonomy. Second, by applying the taxonomy and analysing language used in the comments posted by members in 189 Gitter projects (with > 3 million comments), it presents the evidence for the social exclusion problem. It employs a keyword-based search approach for this purpose. Third, it presents a framework for improving social inclusion in SE communities.
- Publication:
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arXiv e-prints
- Pub Date:
- May 2023
- DOI:
- 10.48550/arXiv.2305.01273
- arXiv:
- arXiv:2305.01273
- Bibcode:
- 2023arXiv230501273S
- Keywords:
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- Computer Science - Software Engineering;
- D.2
- E-Print:
- 6 pages, 5 figures, this paper has been accepted to the short paper track of EASE 2023 conference (see https://conf.researchr.org/track/ease-2023/ease-2023-short-papers-and-posters#event-overview)