We present a detailed analysis of the XMM-Newton observations of five narrow-line Seyfert 1 galaxies (NLS1s). They all show very soft continuum emission in the X-ray band with a photon index of Γ ≳ 2.5. Therefore, they are referred to as 'ultra-soft' NLS1s in this paper. By modelling their optical/UV-X-ray spectral energy distribution (SED) with a reflection-based model, we find indications that the disc surface in these ultra-soft NLS1s is in a higher ionization state than other typical Seyfert 1 AGN. Our best-fitting SED models suggest that these five ultra-soft NLS1s have an Eddington ratio of λEdd = 1-20 assuming available black hole mass measurements. In addition, our models infer that a significant fraction of the disc energy in these ultra-soft NLS1s is radiated away in the form of non-thermal emission instead of the thermal emission from the disc. Due to their extreme properties, X-ray observations of these sources in the iron band are particularly challenging. Future observations, e.g. from Athena, will enable us to have a clearer view of the spectral shape in the iron band and thus distinguish the reflection model from other interpretations of their broad-band spectra.