Fundamental Analysis of a Developer Support Chat Log for Identifying Process Improvement Opportunities
Abstract
In this report analysis of a support chat log of a development team is shown. Developer support chat is used to provide internal support to other development teams. The report shows how a fundamental data analysis helped to identify gaps and action items to boost performance of a development team by reducing time spent on developer support chat and minimizing interrupts from other developer teams. The report also shows an example of how a root cause analysis can be supported by simple data analysis in finding process improvement opportunities.
- Publication:
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arXiv e-prints
- Pub Date:
- March 2015
- DOI:
- 10.48550/arXiv.1503.05533
- arXiv:
- arXiv:1503.05533
- Bibcode:
- 2015arXiv150305533D
- Keywords:
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- Computer Science - Software Engineering
- E-Print:
- 13 pages