Community norm violations can impair constructive communication and collaboration online. As a defense mechanism, community moderators often address such transgressions by temporarily blocking the perpetrator. Such actions, however, come with the cost of potentially alienating community members. Given this tradeoff, it is essential to understand to what extent, and in which situations, this common moderation practice is effective in reinforcing community rules. In this work, we introduce a computational framework for studying the future behavior of blocked users on Wikipedia. After their block expires, they can take several distinct paths: they can reform and adhere to the rules, but they can also recidivate, or straight-out abandon the community. We reveal that these trajectories are tied to factors rooted both in the characteristics of the blocked individual and in whether they perceived the block to be fair and justified. Based on these insights, we formulate a series of prediction tasks aiming to determine which of these paths a user is likely to take after being blocked for their first offense, and demonstrate the feasibility of these new tasks. Overall, this work builds towards a more nuanced approach to moderation by highlighting the tradeoffs that are in play.
- Pub Date:
- February 2019
- Computer Science - Computers and Society;
- Computer Science - Computation and Language;
- Computer Science - Social and Information Networks;
- Physics - Physics and Society
- To appear in Proceedings of the 2019 World Wide Web Conference (WWW '19), May 13-17, 2019, San Francisco, CA, USA. Code and data available as part of ConvoKit: convokit.cornell.edu