Addressing Earth Science Data Access Challenges through User Experience Research

The NASA Capacity Building Program (Earth Science Division, Applied Sciences Program) works to enhance end-user capabilities to employ Earth observation and Earth science (EO/ES) data in decision-making. Open data access and user-tailored data delivery strategies are critical elements towards this end. User Experience (UX) and User Interface (UI) research methods can offer important contributions towards addressing data access challenges, particularly at the interface of science application/product development and product transition to end-users. This presentation focuses on developing nation contexts and describes methods, results, and lessons learned from two recent UX/UI efforts conducted in collaboration with NASA: the SERVIRglobal.net redesign project and the U.S. Water Partnership (USWP) Portal development effort. SERVIR, a collaborative venture among NASA, USAID, and global partners, seeks to improve environmental management and climate change response by helping governments and other stakeholders integrate EO and geospatial technologies into decision-making. The USWP, a collaboration among U.S. public and private sectors, harnesses U.S.-based resources and expertise to address water challenges in developing nations. SERVIR's study, conducted from 2010-2012, assessed and tested user needs, preferences, and online experiences to generate a more user-friendly online data portal at SERVIRglobal.net. The portal provides a central access interface to data and products from SERVIR's network of hubs in East Africa, the Hindu Kush Himalayas, and Mesoamerica. The second study, conducted by the USWP Secretariat and funded by the U.S. Department of State, seeks to match U.S.-based water information resources with developing nation stakeholder needs. The USWP study utilizes a multi-pronged approach to identify key design requirements and to understand the existing water data portal landscape. Adopting UX methods allows data distributors to design customized UIs that help users find, interpret, and obtain appropriate content quickly. The data access challenge for both SERVIR and USWP consisted of organizing a wide range of content for their respective user bases, which are diverse, international, and in some cases loosely characterized. The UX/UI design approach generated profiles of prototypical users and corresponding task flows and organizational schemes for their preferred types of content. Wireframe acceptance testing by SERVIR helped elicit and optimize how users interact with the information online. These approaches produced customized UIs and knowledge management strategies to address the data access challenges faced by each user type. Both studies revealed critical considerations for user experiences in developing nations (e.g., low-bandwidth internet connections, rolling power outages at data storage or network centers). For SERVIR, these findings influenced not only the portal infrastructure; they also informed the transition of the platform to a Cloud-based model, as well as the development of custom data delivery tools such as SMS and other mobile solutions. While SERVIR's data access solutions are customized for the network's community of users, they are also standardized and interoperable according to GEO and ISO standards, providing a model for other initiatives such as the ongoing USWP Portal development effort.