Evolving the NCSA CyberCollaboratory for Distributed Environmental Observatory Networks

Since 2004, NCSA's Cybercollaboratory, which is built on top of the open source Liferay portal framework, has been evolving as part of NCSA's efforts to build national cyberinfrastructure to support collaborative research in environmental engineering and hydrological sciences and allow users to efficiently share contents (sensors, data, model, documents, etc.) in a context-sensitive way (e.g., providing different tools/data based on group affiliation and geospatial contexts). During this period, we provided the CyberCollaboratory to users in CLEANER (Collaborative Large-scale Engineering Analysis Network for Environmental Research, now WATer and Environmental Research Systems (WATERS) network) Project Office and several CLEANER /WATERS testbed projects. Preliminary statistics shows that one in four users (among over 400 registered users) provided contents with many other reading/accessing those contents (such as messages, documents, wikis). During the course of this use, and in evaluation by others including representatives from the CUAHSI (Consortium of Universities for the Advancement of Hydrologic Science) community, we have received significant feedback on issues of usability and suitability to various communities involved in environmental observatories. Much of this feedback applies to collaborative portals in general and some reflect a comparison of portals with newer Web 2.0 style social -networking sites. For example, users working in multiple groups found it difficult to get an overview of all of their activities and found differences in group layouts to be confusing. Users also found the standard account creation and group management processes cumbersome compared to inviting people to be friends on social sites and wanted a better sense of presence and social networks within the portal. The fragmentation of group documents between local stores, the portal document repository and email, and issues of "lost updates" was another significant concern. This poster reviews the usability feedback, identifies key issues that hinder traditional portal-based collaboration environments, and presents design changes made to the Cybercollaboratory to address them. Feedback on the effectiveness of the new design from hydrologists and environmental researchers and preliminary results from a formal usability study will also be presented.