Identifying Organizational Vulnerabilities in Space Operations with Collaborative, Tailored Anonymous Surveys
Organizational problems have contributed to many aerospace accidents. Because of the unforgiving environment of aerospace, it is crucial to eliminate as many of these problems as possible. Collaborative, tailored, anonymous surveys can identify organizational problems early on. In this paper, we discuss how to develop this type of survey in space support environments, using as an example a survey with International Space Station (ISS) flight controllers. We then discuss some results of this survey to demonstrate how such a survey can identify organizational problems. Finally, we discuss ways in which the survey results were used to address problems and reduce risk.
ESA Special Publication
- Pub Date:
- December 2005