AudioGuides at a National Research Laboratory Supporting Visitors With Special Needs: Initial Lessons Learned

The National Center for Atmospheric Research (NCAR) Mesa Laboratory offers the public an opportunity to visit an internationally recognized research laboratory housed in an architectural landmark located in a dramatic geological setting. The Mesa Lab's exhibits are viewed by over 80,000 people each year. Exhibits provide information about NCAR's scientific mission, current research efforts, technology, and the societal benefits of weather and climate research. Nearly 13,000 of NCAR's visitors are served with staff-led guided tours, including 3,000 students in school groups. Frequently, these tours are tailored to address the interests, ages, nationality, and special needs of the visitors. In June 2003, an audioguide was unveiled in English and Spanish versions for both adults and children. Based on preliminary summer usage figures, the audioguides may reach an additional 7,000 visitors in the coming year, many of whom may have special needs. With this in mind, the University Corporation of Atmospheric Research (UCAR) Office of Education and Outreach (EO) contracted local experts as advisors on the needs of people with low-vision, hearing loss, and Spanish language accessibility as the audioguide was developed. The script was written with the help of scientists and an internationally recognized audioguide production firm. Since the installation of the audioguide in July, visitors of all ages appear to be enthusiastic about this service and better focused on their learning experiences while viewing the exhibits. Interviews are helping EO to learn more about how the audioguide is helpful or may be revised to more effectively serve visitors in general as well as visitors with special needs. The audioguide was made possible by grants from the National Science Foundation Geoscience Education Program and the Friends of UCAR Fund.